1. Definitions Accommodation:
Accommodation described in the booking form. Accommodation provider: the
party who actually provides the booked accommodation and further arranges
services locally, such as key-holding, cleaning, maintenance, etc., and
receives payments payable locally by the Tenant under the agreed booking.
Booking agent: the Letter himself, any intermediary or other independent
organisation that handles the administrative processing involved in the
booking for the Letter and takes payment. Tenant: the person named on the
booking form who makes the booking. Rent: The total rent as mentioned in
the booking form. Booking: The booking of a holiday accommodation, as
described in the booking form. Booking form: The agreement between Tenant
and Letter. Letter: the person (owner) or company mentioned in the booking
form that issues the booking and acts as the representative of the owner.
2. Scope
These Booking Terms and Conditions apply to all booking agreements between
Letter and Tenant.
3. Establishment of booking agreement
An agreement will be established subject to these Booking Terms and
Conditions as soon as the Tenant makes a booking via the Internet, in
writing, by telephone, by e-mail or personally with the Letter or at any
other Booking agent.
4. Changes
Changes to the booking agreement and deviations from these general booking
conditions will be valid only if agreed in writing between the Letter or
Booking agent and the Tenant. Insofar as changes result in higher or lower
costs, the resulting change to the rent must be agreed by parties in
writing.
5. Payment
Bookings can be made via the Internet, in writing, by telephone, by e-mail
or personally with a Booking agent. The down payment as mentioned on the
booking form, must be received by the Booking agent within 3 working days
after the reservation is made. Not paying on time may result in
cancellation of the booking. The remaining balance must be in the Booking
agent’s possession not later than the date mentioned on the reservation
form. If these payment terms are not observed the Booking agent is
entitled to cancel the booking without having to refund the payments that
have already been made. If bookings are made within four weeks before the
rental period, the rent and any deposit, must be paid entirely at time of
booking. Deposits will be refunded only if the booking cannot be honoured
due to a cause attributable to the Letter or Booking agent.
6. Prices
Prices are stated per accommodation per month per week or per day. The
Letter reserves the right to amend the booking price if occasioned by
changes to owed levies, exchange rates and taxes. Increases in these costs
will be charged to the Tenant as a net amount without surcharges. We do
not accept responsibility for typographical errors in the price list or
web publications. If the increase occurs within three months of receipt of
the booking form, the Tenant will have the right to dissolve the
agreement. Amounts already paid will be refunded to the Tenant in such
cases.
7. Dissolution
The agreement will be dissolved (i.e. The booking will be cancelled) if
the Tenant fails to satisfy the provisions of clause 5. The deposit will
be forfeited to defray incurred costs and damage, including but not
confined to loss of profits.
8. Cancellation
The Tenant may cancel the rental agreement in writing up to 60 days before
the start of the rental. If the Tenant cancels the Booking agent will
retain the deposit. The Tenant will owe the full rental price to the
Letter if cancellation occurs within the 60 days preceding the agreed
rental.
9. Insurances
The rent excludes insurances unless it is explicitly stated that the rent
includes insurances and the type of insurance is named.
10. Liability of Letter
Under no circumstances whatsoever will the Accommodation provider, Booking
agent or Letter be responsible for any loss or loss of value and/or damage
to property of the Tenant and his co-occupants caused by incorrect use of
the rented property. If the Tenant incurs damage due to deficiencies in
the rented property, any liability on the part of Letter will be limited
to the amount of the rent. Damage resulting from non-fulfilment by the
Letter will be subject to the compensation provided for by law. Letter
will not be liable for any other damage.
11. Liability of Tenant
A Tenant who books accommodation for or jointly on behalf of other
occupants will be jointly and severally liable for the total rent and for
damage caused by acts by him and all others present with him in the rented
accommodation. A booking will be valid for the number of persons stated on
the booking form. The property may not be occupied by more persons than
stated on the booking form. Occupancy by a larger number may result in
dissolution of the booking agreement and loss of the deposit. Payments
already made will not be refunded in such circumstances and the Tenant
will owe the entire rent. If the Tenant intends to allow more than the
permitted number of persons to stay in the rented accommodation, the
Tenant must, prior to the rental period, submit a written request to this
effect to the Booking agent. The Accommodation provider has the right to
refuse such a request or to require an additional surcharge. The Tenant
must treat the accommodation according to generally accepted standards.
12. Deposit
You should note that Accommodation providers may require a deposit,
depending on the accommodation and the destination. The deposit is payable
at the time of booking or on the day of arrival, depending on your Booking
agent and/or accommodation. In order to provide the accommodation provide
with the opportunity to check the accommodation properly, the deposit will
be returned not later than eight days after the end of the rental. In the
event of damage and/or loss of the rented property, and/or circumstances
for which the Tenant is to blame, the total incurred damage will be
deducted from the deposit. In all instances where the costs of damage
and/or loss of the rented property or the damage suffered by the owner
and/or Accommodation provider exceed the paid deposit the Tenant must
immediately pay the excess to the Accommodation provider. All instances of
breakage, loss and/or damages must be reported immediately to the
Accommodation provider and paid for.
13. Duration of stay, arrival and departure
The customary arrival and departure days may vary according to location.
Outside the high season it is generally possible to choose any day of the
week as the arrival or departure day. A daily surcharge will generally be
payable for rentals of less than a week. For more information you should
contact your Booking agent or make a calculation yourself on the website.
The rented property at your holiday destination will generally be
available for occupancy between 16:00 hrs. and 18:00 hrs. You should
inform the key holder if you expect to arrive after 18:00 hrs. In the
event that you arrive later than the time reported in advance to the key
holder, the Accommodation provider is authorized to charge you for any
extra costs incurred for handing over the keys. On the day of departure
you must vacate the accommodation before 09:30 hrs. Failure to do so gives
the Accommodation provider and Letter the right to charge you for damages.
You may lose your security deposit as a result. Upon departure the Tenant
is expected to leave the accommodation in decent condition – that is:
generally clean. The items in and around the accommodation should be put
back in their original location (as upon arrival). Crockery should be
washed and stored in the appropriate place. The Accommodation provider is
authorised to carry out a final check. If the Accommodation provider finds
that a number of items have not been returned to their location or if the
accommodation has not been left in generally clean condition he is
authorised to charge the Tenant for extra costs.
14. Documents
Before or upon booking your Booking agent will provide you with the
general information you need about the rented property and local area.
15. Changes and cancellations
The Tenant has the right to alter or cancel the agreed services in any
material respect on account of compelling circumstances. Compelling
circumstances mean circumstances of such a nature that the Accommodation
provider cannot reasonably be held to further fulfilment of the agreement.
The Accommodation provider may cancel the booking in the event of force
major, war, strikes and natural disasters. In such circumstances the
Booking agent will be under obligation to refund any amounts already paid.
The Accommodation provider reserves the right to replace the rented
property by an equivalent property for reasons of quality assurance.
16. Complaints
If you notice a mistake or deficiency at your holiday accommodation, you
should report it to the Accommodation provider or to the local
agent/Booking agent. This may avoid further inconvenience. If you have
serious complaints at the holiday accommodation, you should immediately
inform the Accommodation provider. This will give the Accommodation
provider the opportunity to resolve the complaint sooner. If your
complaint was not satisfactorily resolved at the holiday destination, you
must inform the Booking agent in writing of your complaint, providing
details, within two weeks of leaving the accommodation, in the absence of
which the complaint will no longer be admissible. You will forfeit all
rights to a refund if you obtain other accommodation or leave the rented
property prematurely without first consulting the Booking agent.
17. Cleaning costs
You can see on the website and in the price list whether cleaning of the
property is included. If cleaning is not included, the costs will be
stated. The cleaning costs will be specified together with the rental
price on the booking form. These costs are generally payable to the key
holder on the day of arrival.
18. Bed linen and towels
Bed linen and towels are usually included in the rental price. In order to
verify that this is the case, you should view the property details on the
web. In some cases you may be required after each week of your stay to
exchange the bed linen and towels at the key holders reception desk.
19. Extra facilities
In many cases you can request an extra bed, child's bed, high chair,
playpen and similar, provided that you state such needs at the time of
booking.
20. Pets
Most property owners do not allow pets. You may keep a pet in or around
the villa only with the explicit permission of the Accommodation provider
stated on the booking confirmation. The Accommodation provider may require
extra mandatory final cleaning costs.
21. Construction work
The rental accommodations are usually private properties that belong to
individual owners and are typically located in large residential
districts. The accommodations are usually not located in holiday parks, so
construction work may occasionally occur nearby. This work may be carried
out by home owners or contractors and / or public institutions, with whom
we have no relationship whatsoever and over whom we cannot exert any
control. Neither the Accommodation provider, nor the Booking agent, nor
Letter can be held liable for inconvenience caused by any construction
work not commissioned by the Accommodation provider.
22. Satellite tv and cable tv
Where descriptions refer to satellite tv or cable tv, it does not
automatically mean that reception includes all stations. The mostly
foreign owners have decoders that are not always suitable for receiving
all international programs.
23. Water, electricity and Internet
Interruptions to water, electricity supplies and internet connection are
not uncommon in some countries. For various reasons Local and / or
regional authorities and / or companies may, for various reasons and / or
failure to decide temporary closure and / or reduce distribution. Neither
your Accommodation provider nor the Letter can be held liable for any
inconvenience or damage incurred through such circumstances.
24. Power consumption
A mandatory surcharge may sometimes be payable in certain seasons for
properties with heating and/or air conditioning. For more detailed
information and the amounts payable, you should view the property details
stated on the web, or contact your Booking agent.
25. Jurisdiction and law
Notwithstanding the legal rules governing the jurisdiction of the civil
courts, any dispute arising between supplier and principal or client will
be resolved by a court of law with jurisdiction in the country and region
where the Letter is established. For one month after the Letter has
invoked this provision in writing, the Tenant will have the right to opt
for resolution of the dispute by a civil court with jurisdiction at law or
under international treaty. The Letter will consider the address stated by
the Tenant to be correct until further notice. Every agreement between
Letter and Tenant will be subject to International law.